Returns & Exchanges
We would always rather exchange your yarn, however, sometimes refunds do happen!
Returns need to be sent back within 14 days of your postal receipt. It needs to be returned in the same skein with the label attached, in the condition you have received it.
Please contact us for a return address and note that only once the item has been returned will an exchange be issued and in cases of a refund only the product cost is refunded not the postage charge.
Please get in contact if you have any questions.