Refund policy

We would always rather exchange your yarn, however, sometimes refunds do happen!

Returns need to be sent back within 14 days of your postal receipt. It needs to be returned in the same skein with the label attached, in the condition you have received it.

Please contact us for a return address and note that only once the item has been returned will an exchange be issued and in cases of a refund only the product cost is refunded not the postage charge.

Please get in contact if you have any questions. 

To start a return, you can contact us at thewoolkitchen@outlook.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day Withdrawal Right 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thewoolkitchen@outlook.com.