Shipping
Holiday Break -
It's half-term here next week along with the Bank Holiday on Monday so we will be doing a post run on Friday 26th following the update and then the following Friday before returning to our usual Monday posting.
I will now be shipping on Mondays due to most order being placed after Thursdays! I hope this means you wont wait as long for orders.
Shipping costs
I will send all package inside the UK signed of in one form or another. Please note the 1st & 2nd recorded is insured for £50 only. This will be the full amount you can claim for a missing package. I have added a express option that cover unto £500 for loss of damage. please note however you chose to have your postage sent on my postal day which is Monday.
I have tried to simplify my shipping rate out side of the UK, please note that at the time of me booking your shipping I will refund any amount over £3 if you have over paid. Prices are always changing so please do let me know if you think you have over paid.
EU SHIPPING What a ball of yarn ache! (Please note Etsy section, it has proved very effective)
To my valued EU consumers,
From the 1st July 2021, Due to changes around Brexit re VAT, import tax and handling fees to Europe and no clear pathways for smaller businesses to pay on these charges directly to the EU you will have 2 options for purchasing:
1. You can purchase from this website as previously with the clear understanding that all possible VAT, import taxes and handling fees will be paid by you, on your end as per your country's new agreements with the UK.
2. You can email me your order. Please use 'EU Order' in the subject line of your email and clearly state the yarn, colour and quantities you'd like to order.
I will then raise as an invoice in Etsy - a platform that is currently acting as an EU broker for small businesses, charging any VAT, import tax and handling charges upfront at checkout. You will receive the Etsy invoice for the order with all charges clearly included and will not be charged any extra on receipt in your country. This have proved to be a very effective way of up front costs.
All packages being sent to the EU will have a costume label that will state this. You may still incur a customs charge due to your country’s tax. The Wool Kitchen is not responsible for this cost and is the responsibility of the buyer. If paying though Etsy please contact them directly they will refund the amount you need to cover the charges as you have already paid it once.
SHIPPING
I currently do all dyeing, packing, shipping and everything in-between . to keep the show on the road I stick to ......
Shipping will only take place on MODAYS ONLY.
As of the 1st of July 2020, Royal Mail has added a ZONE 3 this covers the US, Canada and Mexico. These new tariffs are not reflected in our shipping cost. All packages to zone 3 will now be sent tracked this is due to the time in which it is taking for deliveries to arrive. That way you will receive your tracking number and be able to see where your yarn currently is.
I have added a 2nd class post, *Again I can not take responsibility for any lost packages on 2nd class post as it is not insured.
All packages Under £50 will be sent 1st class in the UK we do not take responsibility for lost packages and can only provide post date and receipt number if this occurs.
If you wish your package to be recorded please see the option at check out. ( this ensures your postage is up to £50)
All packages Under £50 outside of the UK will be sent as standard delivery, we do not take responsibility for lost packages and can only provide post date and receipt number if this occurs.
There is a Track and sign option at checkout. ( This ensures your postage is up to £50).
postage will automatically be sent singed for if over £50 in the UK and Tracked to the rest of the world.
* Note No claims can be made for lost packages with standard delivery and no refunds or replacement will be provided. If you want to guarantee delivery then please opt for Recorded/ Tracked options this is the responsibility of the buyer.
** We strongly recommend that for orders over £50 that you opt for recorded delivery (see above point).
Please note that for international orders, the purchaser is responsible for any customs duties or taxes.
If you want something a little quicker then please contact us and we will see what we can do.