New shipping for the EU
I will continue to ship to the EU. It is my understanding that due to My hand-dyed yarns being dyed by me in the UK it means they are processed here in the UK. This mean that should be no tax due from the UK end. All packages being sent to th eEU will have a costume label which will state this. You may still in-cure a customs charge due to your country’s tax. The Wool Kitchen is not responsible for this cost and is the responsibility of the the buyer.
SHIPPING OVER THE COVID19 2020
I will continue to post out as long as the postal system is running, and I remain well to do so, Shipping will only take place on FRIDAYS ONLY this is to minimise exporter to the amazing staff at my post office who hold my Drop & Go account.
Throughout this period singed for package will no longer require a signature, please note if it is taken to a sorting office you will now have to rearrange a delivery directly with the Royal Mail website.
As of the 1st of July 2020 Royal Mail has added a ZONE 3 this covers US, Canada and Mexico. These new tariffs are not reflective in our shipping cost. All packages to zone 3 will now be sent tracked this is due to the time in which it is taking for deliveries to arrive. That way you will receive your tracking number and be able to see where your yarn currently is.
I have added a 2nd class post, *Again I can not take responsibility for any lost packages on 2nd class post as it is not insured.
All packages Under £50 will be sent 1st class in the UK we do not take responsibility for lost packages and can only provide post date and receipt number if this occurs.
If you wish your package to be recorded please see option at check out. ( this ensures your postage up-to £50)
All packages Under £50 outside of the UK will be sent as standard delivery, we do not take responsibility for lost packages and can only provide post date and receipt number if this occurs.
There is a Track and sign option at checkout. ( This ensures your postage up to £50).
postage will automatically be send singed for if over £50 in the UK and Tracked to the rest of the world.
* Note No claims can be made for lost packages with standard delivery and no refunds or replacement will be provided. If you want to guarantee delivery then please opt for Recorded/ Tracked options this is the responsibility of the buyer.
** We strongly recommend that for orders over £50 that you opt for recorded delivery (see above point).
Please note that for international orders, the purchaser is responsible for any customs duties or taxes.
If you want something a little quicker then please contact us and we will see what we can do.